Refund policy
REFUND & SUBSCRIPTION POLICY
Thank you for investing in your fitness journey with CHOSEN SET. Because we offer personalized training services, dedicated schedule reservations, and digital programming, all sales are final.
1. All Sales Final
We do not issue refunds, partial credits, or exchanges for any monthly subscription, personal training session, or online program once a recurring billing cycle has processed.
2. Subscription Auto-Renewal
By purchasing a Foundation, Momentum, Transformation, Elite, or Virtual coaching plan, you are enrolling in a month-to-month recurring subscription. Your payment method on file will be automatically charged on the same date each month until you cancel.
3. Cancellation Policy
You may cancel your recurring subscription at any time. To avoid being charged for the next billing cycle, you must submit your cancellation request or cancel via your client portal prior to your next scheduled renewal date. Canceling your subscription does not generate a refund for the current billing cycle, but you will retain access to your training sessions until the end of your current paid month.
4. Session Rollover & Expiration ("Use It or Lose It")
Your subscription grants you a specific allotment of sessions per month (e.g., 4, 8, 12, or 16). Unused sessions expire at the exact end of each monthly billing cycle. Sessions do not roll over into the following month, nor can they be banked or transferred. It is your responsibility to schedule and complete your allotted sessions within the active billing period.
If you have any questions prior to booking, please reach out to us at info@chosenset.com.